April 1, 2004 at 11:30
Hi Mek – it is a pity the world doesn’t have more kind and caring people in it like yourself.
I laughed at your new way of dealing with your customers – I might give it a try in the Library. It certainly helps to get people on your side when dealing with them, otherwise they get uptight and then so do you.
April 1, 2004 at 11:33
I forwarded your thing about work to a friend who works in the IT section of the Library.
Here is his reply…(he sometimes looks at your site)
"I read this yesterday and thought it was brilliant!
I wish Mek worked with us!"
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