Hi Mek – it is a pity the world doesn’t have more kind and caring people in it like yourself.
I laughed at your new way of dealing with your customers – I might give it a try in the Library. It certainly helps to get people on your side when dealing with them, otherwise they get uptight and then so do you.
I forwarded your thing about work to a friend who works in the IT section of the Library.
Here is his reply…(he sometimes looks at your site)
"I read this yesterday and thought it was brilliant!
I wish Mek worked with us!"
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